Faqs

Arrival 


Will someone meet us at the home? 
Yes, our staff will welcome you directly at the home for your check-in. 

How many sets of keys will we get? 
2 sets of keys.

Can we arrive at any time? 
We have scheduled check-in times but do let us know your arrival time and we will check if you can have an early check in. 

Will you take any deposit ? 
No, we won’t take any deposit. 


Departure 


Will someone meet us at departure? 
Yes, our staff will come to your apartment for your check-out.

Can we leave at any time? 
Our check out time is anytime before 12am  but we will be happy to accommodate your need when possible.

Do you have space to store our luggage? 
We will be happy to store your luggage at The Grand Club.


Service 


Do you provide fresh linen? 
Yes, and change it daily if you wish.

Will you clean our home daily ? 
Yes, we will accord at the check-in the time of preference for the daily cleaning, included in your price. 

Do you have local staff that we can call in case of emergency? 
You can contact our concierge 24/7 who will help you with any issue in the home.

Can you provide extras if required? 
Absolutely, anything you wish for.

Once the booking of the home is confirmed, will I be able to buy extra services in another moment? 
Yes, you can access your account whenever you wish and browse from our selection of tours and services. 

What is your cancellation policy? 
We will reimburse the whole amount if you cancel up to 7 days before arrival. Otherwise, we won’t be able to reimburse any amount. 

What is the value of the smartphone that I find in the home? 
You can benefit of all the information to help you go around Rome (including suggestions on restaurants, tours and other activities). Also you can call home and browse the internet while outside of your home. 


The home 


Are the any house rules we will need to follow? 
Yes, you will find them directly at your chosen home. 

What do you provide in each home? 
Fresh linen and towels, luxury toiletries and all the necessary for the perfect stay. 

Need help? Contact us!

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